Call Menu DNC Request

All installation and configuration problems and questions

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Call Menu DNC Request

Postby J-Rod1988 » Fri Feb 19, 2016 2:34 pm

What would be the best way to set up a press 9 to be added to our DNC list, then a prompt to follow letting them know the request has been processed. After words adding them to the DNC and hanging up. I tried using AGI Option with "cm_dnc.agi,DNC---YES---SSD---B----CAMP" but my number was not added to the DNC and the menu repeated itself.
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Re: Call Menu DNC Request

Postby MJCoate » Fri Feb 19, 2016 6:04 pm

Are you wanting to override the AGI script with the DNC settings in your "SSD" campaign? If not, you should use "cm_dnc.agi,DNC---YES------B----" (without the quotes). Place that in a call menu's option that is set to execute an AGI script. Then make another option for "B" that is set to "MESSAGE" with the audio file you want to play for confirmation.
Mike Coate | VICIdial Technical Support Staff
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