Possible Dial Plan Issue -help calling number91XXXXXXXX

[Merchant007]

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NON WORKING
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Line 276: [Mar  3 14:40:38]     -- Executing [9191643693XX@default:1] AGI("Local/8600081@default-0001a0a8;1", "agi://127.0.0.1:4577/call_log") in new stack
   Line 279: [Mar  3 14:40:38]     -- Executing [9191643693XX@default:2] Dial("Local/8600081@default-0001a0a8;1", "sip/gsmtrunk/91643693XX,,tTo") in new stack
   Line 279: [Mar  3 14:40:38]     -- Executing [9191643693XX@default:2] Dial("Local/8600081@default-0001a0a8;1", "sip/gsmtrunk/91643693XX,,tTo") in new stack
   Line XX1: [Mar  3 14:40:38]     -- Called sip/gsmtrunk/91643693XX
   Line XX6: [Mar  3 14:40:38]     -- Executing [8309@default:2] Monitor("Local/58600081@default-0001a0a9;1", "wav,20160303-144037_91643693XX") in new stack
   Line 517: [Mar  3 14:40:53]     -- Executing [9191643693XX@default:3] Hangup("Local/8600081@default-0001a0a8;1", "") in new stack
   Line 518: [Mar  3 14:40:53]   == Spawn extension (default, 9191643693XX, 3) exited non-zero on 'Local/8600081@default-0001a0a8;1'
   
   
working
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 new 1 (7 hits)
   Line 1575: [Mar  3 14:44:50]     -- Executing [9198801829XX@default:1] AGI("Local/9198801829XX@default-0001a17a;2", "agi://127.0.0.1:4577/call_log") in new stack
   Line 1575: [Mar  3 14:44:50]     -- Executing [9198801829XX@default:1] AGI("Local/9198801829XX@default-0001a17a;2", "agi://127.0.0.1:4577/call_log") in new stack
   Line 1577: [Mar  3 14:44:50]     -- <Local/9198801829XX@default-0001a17a;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
   Line 1578: [Mar  3 14:44:50]     -- Executing [9198801829XX@default:2] Dial("Local/9198801829XX@default-0001a17a;2", "sip/gsmtrunk/98801829XX,,tTo") in new stack
   Line 1578: [Mar  3 14:44:50]     -- Executing [9198801829XX@default:2] Dial("Local/9198801829XX@default-0001a17a;2", "sip/gsmtrunk/98801829XX,,tTo") in new stack
   Line 1578: [Mar  3 14:44:50]     -- Executing [9198801829XX@default:2] Dial("Local/9198801829XX@default-0001a17a;2", "sip/gsmtrunk/98801829XX,,tTo") in new stack
   Line 1580: [Mar  3 14:44:50]     -- Called sip/gsmtrunk/98801829XX

   

Code: Select all

Current DIal Plan
exten => _91XXXXXXXXX[0-9],1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91XXXXXXXXX[0-9],n,Dial(sip/gsmtrunk/${EXTEN:2},,tTo)
exten => _91XXXXXXXXX[0-9],n,Hangup()


Code: Select all

Dial Prefix:    91
Manual Dial Prefix:     91
Omit Phone Code:    Y


Issue is when calling customer from campaign 91643693XX

but when i do from Directly phone its working

Code: Select all

   FROM PHONE
   
   
   Line 1402: [Mar  3 14:54:25]     -- Executing [9191643693XX@defaultlog:1] AGI("SIP/8077-00010f8a", "agi-NVA_recording.agi,BOTH------Y---Y---Y") in new stack
   Line 1417: [Mar  3 14:54:25]     -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20160303145425_8077_9191643693XX)
   Line 1419: [Mar  3 14:54:25]     -- Executing [9191643693XX@defaultlog:2] Goto("SIP/8077-00010f8a", "default,9191643693XX,1") in new stack
   Line 1419: [Mar  3 14:54:25]     -- Executing [9191643693XX@defaultlog:2] Goto("SIP/8077-00010f8a", "default,9191643693XX,1") in new stack
   Line 1420: [Mar  3 14:54:25]     -- Goto (default,9191643693XX,1)
   Line 1421: [Mar  3 14:54:25]     -- Executing [9191643693XX@default:1] AGI("SIP/8077-00010f8a", "agi://127.0.0.1:4577/call_log") in new stack
   Line 1423: [Mar  3 14:54:25]     -- Executing [9191643693XX@default:2] Dial("SIP/8077-00010f8a", "sip/gsmtrunk/91643693XX,,tTo") in new stack
   Line 1494: [Mar  3 14:54:29]   == Spawn extension (default, 9191643693XX, 2) exited non-zero on 'SIP/8077-00010f8a'

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System Detail

VERSION: 2.12-538a
BUILD: 160122-1401
Revision: 2483
   1.8.32.3-vici
LOCAL Server and SIP GSM gateway (local)
Firewall : Off
Local Agents : Not through WAN


Gateway = Matrix Ethernity gateway GSM gateway linked to server via SIP registration

[rrb555]

Probably misconfiguration in campaign setting.

[Merchant007]

i forgot to mention i am able to call all other customer numbers , daily dialing around 10k numbers , but facing issue with customer numbers starting with 91XXXXXXXX ( when uploading number we are adding 91-Country code)

[williamconley]

Your dial prefix = 91
Your country code = 91
Your number that you are dialing ... starts with 91?

let's try this a new way.

Dial Prefix = "Method to Choose a Call Path, such as a Carrier"
Dial Code = "Number necessary to reach a phone besides the phone number, such as a country code and/or long distance prefix"
Phone Number = The number that would be 10 digits in the US, should include an "area code" but NOT national or international prefixes.

The Dial Prefix should be discarded by the dial plan (EXTEN:1 usually, for single digit dial prefixes). This would leave the Dial Code (such as 1 or 01155) and the Phone Number necessary to dial the number as if dialing a real phone manually.

It's also possible that your carrier is unappreciative of the CallerID Name provided by Vicidial. What caller ID (Number) are you presenting? That has also been known to present a problem. When dialing from a campaign the campaign's callerid is used. But when dialing from a soft phone, the callerid for that phone (under Admin->Phones) is used. If one of those is left as all Zeros, the carrier often balks at completing the call.

[Merchant007]

Your dial prefix = 91
Your country code = 91
Your number that you are dialing ... starts with 91?

let's try this a new way.

Dial Prefix = "Method to Choose a Call Path, such as a Carrier"
Dial Code = "Number necessary to reach a phone besides the phone number, such as a country code and/or long distance prefix"
Phone Number = The number that would be 10 digits in the US, should include an "area code" but NOT national or international prefixes.

The Dial Prefix should be discarded by the dial plan (EXTEN:1 usually, for single digit dial prefixes). This would leave the Dial Code (such as 1 or 01155) and the Phone Number necessary to dial the number as if dialing a real phone manually.

It's also possible that your carrier is unappreciative of the CallerID Name provided by Vicidial. What caller ID (Number) are you presenting? That has also been known to present a problem. When dialing from a campaign the campaign's callerid is used. But when dialing from a soft phone, the callerid for that phone (under Admin->Phones) is used. If one of those is left as all Zeros, the carrier often balks at completing the call.

Thank you ur post is very informative about how dial prefix and exten working thank you


Campaign CallerID:0000000000
Phone setting
Outbound CallerID:0000000000


[code]


in non working also its dialling 10 digits as marked , and caller ID is default ,
this issue happening only for number starting with 91 sadly eg 91-9189455555

[williamconley]

defaultlog:2] Goto

I see two issues here. "defaultlog" instead of "default" and "goto" which is not included in the dialplan you posted for this carrier.

Care to elaborate?

[Merchant007]

defaultlog:2] Goto

I see two issues here. "defaultlog" instead of "default" and "goto" which is not included in the dialplan you posted for this carrier.

Care to elaborate?

defaultlog was in phone content to record phone calls which are dialled directly from PHOne (without loging to vicidial )
default = (vicidial default) for normal calls)


even if i revert the change for Admin ->Phone Phone Context: to default it will dial from Phone application (without login )

but if same 91xxxxxxxx is dialled from campaign its not dialling as shown in picture

[williamconley]

My point was that we do not have a copy of the dialplan used for the examples. And the examples are images that are cut off. It could be that the callerid name is causing failure, or something else entirely. Saying "same thing happens if I change it" is not valid in a troubleshooting environment. Providing samples that all match is necessary.

Try again with success and fail both using the same dialplan, and be sure you provide the dialplan in use and don't obscure any part of the entries (feel free to change all IPs to 99.99.99.99 and username entries to "username" and password entries to "password" and domain name entries to "domain.com" of course).