Real time Screen - Agent Call Count [Resolved]

[contactcentre24x7]

Hi,

have a small issue on the Real time Screen . It Shows the total Calls made by the Agent from the Day he started. It is not showing the actual calls on the particular day.

http://prntscr.com/aohueu

The issue is happening on the Latest SVN.

/usr/src/astguiclient/trunk
Path: .
URL: svn://svn.eflo.net:43690/agc_2-X/trunk
Repository Root: svn://svn.eflo.net:43690
Repository UUID: 3d104415-ff17-0410-8863-d5cf3c621b8a
Revision: 2505
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 2505
Last Changed Date: 2016-04-04 10:39:10 -0400 (Mon, 04 Apr 2016)

[mflorell]

What is your System Settings Voicemail Server set to?

That is the server that runs the processes at the timeclock-end-of-day to clear the call counts for the agents each day.

[contactcentre24x7]

Resolved. Voicemail Server was Inactive. Selected and it worked. Thanx