Call menu - Fwd to outside number

[sunnyday]

Hello All,

I recently migrated to a new physical server and did a fresh install of Vicibox 7 standard. I replicated all of the settings except I forgot call menus. The old system is now gone and I'm stuck.

I previously had my system setup so that when a particular phone/extension/in-group did not answer, the drop action was set to use a call menu. The call menu would then forward the caller to an outside number (answering service).

I have searched high and low, but can't seem to find any instructions on how to configure a call menu this way again.

If I remember correctly, I simply set "Option" to "timeout", "Action" to something, and input a phone number (15554443333).

I would be very appreciative if someone could provide instructions here as nothing I try seems to work. Thanks in advance!

[williamconley]

Always include your Vicidial Version with Build. And it would be best to include the complete installer version (7.x.x?).

Menu Timeout = 1

Option: Timeout
Route: Extension
Extension: {DialPrefix}{DialCode}{PhoneNumber}
Context: default

Example:
If your dial prefix is 9, dial code is 1, and phone number is 888-555-1212, then the extension would be: 918885551212
Dial prefix setting can likely be obtained from any working campaign. If it's "X" then leave it off entirely.