Real-Time Main Report Monitor using (Cell Phone)

[maxol]

Hi for all

I Try configure vicidial to monitor agent with my cell phone.

I Using this reference
Add External Phone entry for your mobile phone then live monitor
using the Real-time Report


But when I Click on Listen I Get this mensage in console
[Apr 13 13:58:18] -- Goto (default,08600054,1)
[Apr 13 13:58:18] -- Executing [08600054@default:1] Dial("Local/192*168*025*253*08600054@default-0000030f;2", "/68600054,55,To") in new stack
[Apr 13 13:58:18] WARNING[28734]: channel.c:5754 ast_request: No channel type registered for ''
[Apr 13 13:58:18] WARNING[28734]: app_dial.c:2345 dial_exec_full: Unable to create channel of type '' (cause 66 - Channel not implemented)
[Apr 13 13:58:18] == Everyone is busy/congested at this time (1:0/0/1)
[Apr 13 13:58:18] -- Executing [08600054@default:2] Hangup("Local/192*168*025*253*08600054@default-0000030f;2", "") in new stack
[Apr 13 13:58:18] == Spawn extension (default, 08600054, 2) exited non-zero on 'Local/192*168*025*253*08600054@default-0000030f;2'
[Apr 13 13:58:18] -- Executing [h@default:1] AGI("Local/192*168*025*253*08600054@default-0000030f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NO
DEBUG-----66-----CHANUNAVAIL----------") in new stack
[Apr 13 13:58:18] -- <Local/192*168*025*253*08600054@default-0000030f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... 66-----CHA
NUNAVAIL---------- completed, returning 0

Code: Select all

SVN Update 2510
VERSION: 2.12-549a
BUILD: 160404-0940
Asterisk 1.8.32.3-vici
LOCAL Server and SIP GSM gateway (local)
Firewall :Off
Local Agents : Not through WAN
Intel(R) Xeon(R) CPU 5160 @ 3.00GHz (QuardCore) & 8 GB Ram ECC
Vicibox-6.0.4

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) .

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Post your phone entry information. Did you change it to EXTERNAL?

4) What response was there on the web page?

Happy Hunting!

[maxol]

Hi Wiliam,

Is there any other information besides those that had placed?

SVN Update 2510
VERSION: 2.12-549a
BUILD: 160404-0940
Asterisk 1.8.32.3-vici
LOCAL Server and SIP GSM gateway (local)
Firewall :Off
Local Agents : Not through WAN
Intel(R) Xeon(R) CPU 5160 @ 3.00GHz (QuardCore) & 8 GB Ram ECC
Vicibox-6.0.4

[williamconley]

3) Post your phone entry information. Did you change it to EXTERNAL?

4) What response was there on the web page?

From "Admin->Phones" for the phone.

And I see no comment about the web page response if any.

[maxol]

Hi,

Phone Type: external
Client Protocol: EXTERNAL

PopUp result:

SUCCESS: calling monitor_cell

[williamconley]

And the rest of the phone entry information? (That second question wasn't meant to say "ONLY this information", but more like "Don't SKIP this information")

[maxol]

MODIFY A PHONE RECORD: 5555555555

Phone Extension:
Dial Plan Number: (digits only)
Voicemail Box: (digits only)
Outbound CallerID: (digits only)
Admin User Group: All Admin User Groups ADM - ADMINISTRATIVO ADMIN -
VICIDIAL ADMINISTRATORS AGENTES
Group ---ALL---
Phone IP address: (optional)
Computer IP address: (optional)
Server IP: XXX.XXX.XXX.XXX
Agent Screen Login:
Login Password:
Registration Password: Strength:
Set As Webphone: N
Webphone Dialpad: Y
Webphone Auto-Answer: Y
Webphone Dialbox: Y
Webphone Mute: Y
Webphone Volume: Y
Webphone Debug: N
Use External Server IP: N
Status: ACTIVE
Active Account: Y
Phone Type: external
Full Name: monitor cell
Email:
Delete Voicemail After Email: N
Voicemail Zone:
Voicemail Options:
Voicemail Instructions: Y
Show VM on Summary Screen: N
Unavailable Dialplan Forward: context:
Company:
Picture:
New Messages: 3
Old Messages: 0
Client Protocol: EXTERNAL
Local GMT: 0.00
Phone Ring Timeout:
On-Hook Agent: N
Manager Login:
Manager Secret:
Agent Default User:
Agent Default Pass:
Agent Default Campaign:
Park Exten:
Conf Exten:
Agent Park Exten:
Agent Park File:
Monitor Prefix:
Recording Exten:
VMailMain Exten:
VMailDump Exten:
VMailDump Exten NI:
Exten Context:
Phone Context:
Allowed Codecs:
Allowed Codecs With Template: 100
DTMFSend Channel:
Outbound Call Group:
CallerID URL:
Agent Default URL:
NVA Call URL:
NVA Search Method:
NVA Error Filename: audio chooser
NVA New List ID:
NVA New Phone Code:
NVA New Status:
Call Logging: 101
User Switching: 101
Conferencing: 101
Admin Hang Up: 100
Admin Hijack: 100
Admin Monitor: 101
Call Park: 101
Updater Check: 101
AF Logging: 101
Queue Enabled: 101
CallerID Popup: 101
VMail Button: 101
Fast Refresh: 100
Fast Refresh Rate: (in ms)
Persistant MySQL: 100
Auto Dial Next Number: 101
Stop Rec after each call: 101
Enable SIPSAK Messages: 100
DBX Server: (Primary DB Server)
DBX Database: (Primary Server Database)
DBX User: (Primary DB Login)
DBX Pass: (Primary DB Secret)
DBX Port: (Primary DB Port)
DBY Server: (Secondary DB Server)
DBY Database: (Secondary Server Database)
DBY User: (Secondary DB Login)
DBY Pass: (Secondary DB Secret)
DBY Port: (Secondary DB Port)
Template ID: SIP
phone generic
Conf Override:

[williamconley]

Most of the fields are blank. That would explain why they don't work. Or did you just "fill in a couple of them"? Either way, the missing information is what I was looking for.

[maxol]

Sorry,

Let my know if completed.







Links
https://i.imgur.com/MnPynyc.png
https://i.imgur.com/GKWm29w.png
https://i.imgur.com/eRqmfy0.png
https://i.imgur.com/7rlPNTc.png

[williamconley]

I don't ordinarily make assumptions, but I'll assume for the time being that you used a valid 10 digit US phone number instead of 'MY_CELL_NUMBER' for the dialplan number.

Please provide the carrier dialplan entry that matches your number pattern for this outbound call to actually reach a carrier. (PS: Providing the real number with a few digits changed may have been more useful ...).

If you did not put a dial prefix and/or dial code in front of your phone number to link it to a carrier dialplan entry, you should be aware that the Vicidial Admin->Phones system is not part of a campaign and it has nowhere to look this information up. So you must specify the entire dial string for an external phone.

[maxol]

The 'MY_CELL_NUMBER' is a XXXXXXXXXX 10 digits number I changed when capture.

[williamconley]

Please provide the carrier dialplan entry that matches your number pattern for this outbound call to actually reach a carrier. (PS: Providing the real number with a few digits changed may have been more useful ...).

If you did not put a dial prefix and/or dial code in front of your phone number to link it to a carrier dialplan entry, you should be aware that the Vicidial Admin->Phones system is not part of a campaign and it has nowhere to look this information up. So you must specify the entire dial string for an external phone.

[maxol]

Where I Get any dialplan sample for implement this feature ?

[ajax1515]

He's looking for the dialplan entry for the carrier you're using, if you're trying to access the listen feature from outside your network (i.e. on your cell phone). The entry should be in Admin>Carriers.

[maxol]

ajax1515,

My Admin->Carriers Entry.

exten => _99XXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _99XXXXXXXX,n,Dongle/gsm/${EXTEN:1},S,50,to)
exten => _99XXXXXXXX,n,Hangup()

[ajax1515]

Ok does the 99XXXXXXXX pattern match "The 'MY_CELL_NUMBER' is a XXXXXXXXXX 10 digits number I changed when capture"? If not then the system has no way of knowing what to do with your cell phone number when you call in.