Transfer of calls not working on certain soft phones

[viciexpand]

Some of my agents are able to transfer calls using their zoiper soft phones and others get the following error message

"
Transfer Failure

SIP 603 Declined

Call Rejected
"

Any idea how I can get this to work?

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) What method are you using to transfer calls? (Button for Button ...)

4) Have you looked in the Vicidial Manager's Manual for Transferring calls?

5) If you are just using the soft phone to flash and push an extension and # to transfer ... you're not using the Vicidial system to transfer the call, you're using Asterisk. Please review 4) above ... and then have a look at your asterisk CLI to determine what's going on.

[viciexpand]

Thank you so much for you detailed and helpful response. I will be sure to post all of this information as soon as I have it together.

I'm just using the soft phone to transfer so sounds like it's an asterisk issue. How can I access my asterisk CLI?

[williamconley]

asterisk cli is available at the linux command line by entering:

Code: Select all

asterisk -R

to exit the asterisk cli (when done):

Code: Select all

exit

[viciexpand]

Got it. This is far beyond my reach as I'm not familiar with Asterisk at all. How/where can I learn more so that I can fix these types of issues?

[williamconley]

asterisk is owned by digium. There are lots of asterisk support boards all over the web since asterisk is a Very Mature Project.

And I have no doubt that there are thousands of youtube videos documenting almost all available troubleshooting methods and steps.

We usually use our internal wiki and/or Google!

[sarxiejr]

go to /etc/asterisk/sip.conf directory and make sure the allowtransfer is set to yes

allowtransfer=yes