AST_VDremote_ag Using all CPU 79% Mem Virtual Mem

[Merchant007]

I am facing weird issue with HIGH CPU MEM PFile usage from AST_VDremote_ag process . i don't have any remote agents configured , due to this high Usage agents are getting logged out /getting time sync issue but after waiting few sec agents will b able to login again



Normal load is 1/2 max on Quad core server with ~ 30 agents and 32 max calls (10-15 speaking)


suddenly load peaked to

Code: Select all

System Load Average: 6.04 11.95 12.46    M

-Its a single server installation with 8 GB Ram 1 TB HDD , Quard Core CPU Intel(R) Xeon(R) CPU 5160 @ 3.00GHz


Edit after reboot everything is back to normal , but how to check why AST_VDremote_ag was taking so much resources

[williamconley]

After the reboot it's impossible to tell. If you get lucky there may be logs in /var/log/astguiclient that "hint".

Usually if you get a process stuck like this and that process is listed in "screen -list" you can attach to the screen to see what's happening. If logging is on for that screen, you may be able to check the logs even after a reboot. But if logging is off and you reboot or kill the process, you may never know.

[mflorell]

How often do you reboot?

How many remote agents(and how many lines) do you have defined?