Some Leads Status NEW not dialable

[mstopkey]

Okay, I've looked and looked and have not found the reason to this. A list gets finished dialing, (Zero dialable leads) and a few leads are still status NEW and shown as not dialable. Checked NANPA table, area code and prefix is there. I cannot figure out why these are not dialable. I know it's going to be one of those "DOH" moments.

[williamconley]

... a few leads are still status NEW and shown as not dialable.

Define "shown as not dialable". If by this you mean "has been dialed", then you would do best to try dialing one of them manually ... or just reset the list and dial ONLY those new leads that failed last time. Then watch your asterisk CLI for what's really happening when you dial them.

[mstopkey]

When you go to Lists, click on the list for details, section 'Statuses Within This List:' there are leads (let's say 12) that are status NEW and the column DIALABLE shows 0 next to them. Being, debt collections, it is not feasible to reset the list. Just asking for a law suit. Yes, they will manual dial.

[williamconley]

Check /var/log/asterisk/messages and search for "what happened" last time. You may find that they never technically were dialed in the first place. Next up: Check with your carrier and see if you were invoiced for a call to any of them (the "last word"on whether you really dialed them or not).

And for the sake of argument, move the list to another campaign with a different callerid (like, that cell phone you keep for training?) with a 1:1 ratio human answer and ask to talk to Margaret if any of them actually succeed. If none succeed, you'll see why in asterisk. Otherwise, you'd have to use the above Log Search to find out what happened the first time you dialed. Perhaps your dialer had a hiccup and couldn't dial for two minutes because of a freaky dialplan incident (IT person saved an impossible dialplan, caused failure for a minute or two ... new calls never even got dialed!)