Extend Transfer Timeout Time

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Extend Transfer Timeout Time

Postby managedlogix » Fri Jun 17, 2016 5:17 pm

How do u extend timeout time for transfer conf button?
Sometimes we need to allow more time for agents to pick up when transferring out to external DID.
Is there a setting I can change to extend the second before the transfer timeouts?
managedlogix
 
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Re: Extend Transfer Timeout Time

Postby MJCoate » Fri Jun 17, 2016 6:47 pm

The "Dial Timeout" in your campaign settings governs how long the dialer will ring the line for before timing out. Simply increase that to give more time.
Mike Coate | VICIdial Technical Support Staff
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