Call Recording Time vs Actual Talk Time

[walrouxe]

Hi

I have an issue regarding call recording time (SECONDS) vs actual talk time (LENGTH)

As per below :


#

Code: Select all

   DATE/TIME   LENGTH   STATUS   TSR   CAMPAIGN   LIST   LEAD   WAIT   HANGUP REASON
1   2016-04-26 12:49:26   [b]48   [/b] MARK   1107   Sales   1000   591285     0.00     CALLER

Code: Select all

#   LEAD   DATE/TIME   SECONDS     RECID   FILENAME   LOCATION   TSR
1   591285   2016-04-26 12:49:28   [b]4430[/b] 868011     20160426-113055_MainIVR   http://xxx.xxx.xxx.xxx/RECORDI...   1107

I have checked my Time settings : DB,PHP, Agents Phone, System Settings and all are set the same. All Agents are on the same timezone

The server load :

top - 14:34:33 up 12:03, 2 users, load average: 0.45, 0.54, 0.55
Tasks: 214 total, 2 running, 212 sleeping, 0 stopped, 0 zombie
%Cpu(s): 7.8 us, 1.9 sy, 0.0 ni, 90.0 id, 0.2 wa, 0.0 hi, 0.1 si, 0.0 st
KiB Mem: 8164960 total, 8019076 used, 145884 free, 102500 buffers
KiB Swap: 1983484 total, 9228 used, 1974256 free, 6801684 cached

Can anyone please point me in the right direction

Thank You

openSUSE 13.1 | Vicidial 2.12-507a Build 150909-0158 | Asterisk 1.8.32.1-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Supermicro X9SCD| Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz | MemTotal: 8164960 kB
[edited for viewing ease = williamconley]

[williamconley]

The right direction is that this is a "feature" not a "bug". LOL

Actually: these numbers represent different value and will always be different. They approach the situation from different angles, one from the time a recording was initiated and the other from the time a prospect and agent were in a call together (talking).