Satisfaction survey at the end of the call

[exander]

Hi to all,
In an inbound campaign I would like to transfer the call to a callmenu with 3 questions to verify the customer satisfaction, Is it possible to accomplish this?
I have goautodial 3.3, Vicidial VERSION: 2.7-401a BUILD: 130508-2256 asterisk 1.8.23

[williamconley]

Are you asking for a 3 question survey for inbound calls? Or a 3 question survey at the end of outbound calls? Or something in between or different?

All are possible, but not within the standard Vicidial web gui. Customization required.

[mflorell]

We usually do this by having the agent transfer the call to an in-group that drops immediately to a Call Menu.

[exander]

Ok I successfully configured the transfer to the callmenu, but Is there a way from the callmenu to know what is the agent who answered the call ?

[mflorell]

No, but if there was, what would you do with that information in a Call Menu?

[exander]

I use the callmenu for a survey, using an agi I register the answer in a database.
Having the agent I will have a statistical report regarding the agent, Can I using the dialplan set a channel variable before transfer the call to the callmenu ?

[exander]

for example I have this in my dialplan before passing the call to the callmenu:

Executing [990009*pesquisa**24**0721494*agent001**@default:2] AGI("SIP/068339-0000001b", "agi-VDAD_ALL_inbound.agi|CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1")

How Can I extract the agent001 value ?

[mflorell]

There is already a built-in function to tie the Call Menu response to a the lead the call came from, you don't need to write another AGI script to do that.

Yes, there are channel variable options you can use. Take a look at the agi-set_variables.agi script.

[exander]

Thank you very much for the help resolved using the agi-set_variables.agi script and the variable user.
Bye