Press 1 campaign issue --- Need urgent help

[new2me]

Hi everyone,

I have a press 1 campaign setup ,but there is a problem.When users press 1 and it connects to an inbound group ,it does not display the caller info/details,rather it displays the caller ID we set for the campaign for all calls.As a result,we cant see any customer data or phone number once they reach an agent.Is there a solution to display the caller data to agent once they press 1 on the survey campaign ?

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) If using OnHook Agent, there is a setting for this in the Ingroup. If using Remote Agents on external extensions it's often necessary to use a separate carrier and skip the "agi" line in that carrier (since these are not autodialed calls to clients but reaction calls to agents, that line is not useful). Of course, this differs based on the version of Vicidial you're using ... but you didn't list it and I dont actually know where the cutoffs are anyway. I usually just Check to see what works and go with it.

Happy Hunting!

[new2me]

Below is the configuration of the server,we have tried everything but no success


Version: 2.10b0.5
SVN Version: 0
DB Schema Version: 1387
DB Schema Update Date: 2014-11-21 09:03:20 Dahdi and asterisk 1.8
Single server

[williamconley]

You're using a very old version that was short-lived in the first place. I'd recommend an upgrade and/or just paying someone to fix the problem.

If you in fact had tried "everything", I doubt you'd still be using the old version, LOL. I often find that those who have tried "everything" have done so in a haphazard way and actually not effectively tried much at all ... unless they list "everything" in a concise explanation to demonstrate that they have, in fact, tried "everything". Then if they leave "something" off the list, someone can point out what's missing.

You have not shared the dialplan in use for the transfers, nor the cli output from a single instance ... either of which could result in someone finding a solution.

[new2me]

Thanks so much for the response. Here is a link to our bcast configuration .... Hope this helps

http://i64.tinypic.com/20k4rgx.jpg

[mattyou1985]

Routing Extension -This field allows for a custom outbound routing extension. This allows you to use different call handling methods depending upon how you want to route calls through your outbound campaign. Formerly called Campaign VDAD extension.
- 8364 - same as 8368
- 8365 - Will send the call only to an agent on the same server as the call is placed on
- 8366 - Used for press-1, broadcast and survey campaigns
- 8367 - Will try to first send the call to an agent on the local server, then it will look on other servers
- 8368 - DEFAULT - Will send the call to the next available agent no matter what server they are on
- 8369 - Used for Answering Machine Detection after that, same behavior as 8368
- 8373 - Used for Answering Machine Detection after that same behavior as 8366
- 8374 - Used for press-1, broadcast and survey campaigns with Cepstral Text-to-speech
- 8375 - Used for Answering Machine Detection then press-1, broadcast and survey campaigns with Cepstral Text-to-speech


this is found in campain / detail / Routing Extension 8366

or it could be this

On-Hook CID -This option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. This is the caller ID that will show up on their agent phones when the calls are ringing. GENERIC is a generic RINGAGENT00000000001 type of notification. INGROUP will show only the in-group the call came from. CUSTOMER_PHONE will show only the customer phone number. CUSTOMER_PHONE_RINGAGENT will show RINGAGENT_3125551212 with the RINGAGENT as part of the CID with the customer phone number. CUSTOMER_PHONE_INGROUP will show the first 10 characters of the in-group followed by the customer phone number. Default is GENERIC.

with the GENERIC we never have problums but eney other setting will show the callers number and onley the number

and on that note it could be the number its self as in 44 7762579728 is the number in system but when call comes in we see ither 07762579728 or +447762579728 and when thos 2 munber come in vici wont link it to the numbers in my system i no thir are options to ajust this to 447762579728 but atm i dont no wair it is

hope this helps

[new2me]

Hello Pound team,i just paid for your service and hope that we can have this issue resolved.My Order Number: 2816

Thanks.