Park Call - can I hear customer while MOH is playing?

[ZibiX]

Hi.

Now, Park Call from Agent Panel is working like this:
- when we press Park Call, our customer is hearing MOH sound and we are not hearing anything
- when we depressed Park Call we can talk to costomer normally

Is it possible to change this behavior to this?:
- when we press Park Call, our customer is hearing MOH sound and we are are hearing what costomer is saying (customer does not necessary need to hear our voice)
- when we depressed Park Call we can talk to costomer normally

I need this function to play sound file (1 file) to customer, while still able to hear the customer.

[ZibiX]

Quick update:

I have found this post of Matt: http://www.vicidial.org/VICIDIALforum/v ... 291#p57291

I have no idea that that file was in this system

It is working very well. This post was from 2010. Is there a way to add next button (D1 and 2 STOP) that will stop playing the recording?

[mflorell]

You can do that using the Agent API, but not through a pre-built interface, unless you are on our VICIhost service, then you can use our Agent Audio Soundboard features that do allow you to put up multiple audio files and play/restart/stop each one whenever you want.

http://www.vicihost.com/?p=107

[ZibiX]

Yes, we have talked about this in other topic.

Unfortunately I'm from Poland and as I understand VICIhost service is in US.

I have 17 customers. To handle them I have 29 servers in my server room. I have to figure something because Soundboard is very expected functionality to my customers.

[williamconley]

http://catalog.poundteam.com/product_in ... cts_id=521

Avatar dialing is a soundboard. *)

[mflorell]

The VICIdial Agent Audio Soundboard is now included in the VICIdial codebase, just upgrade your system, activate the feature in System Settings, and you've got it.

Here's a screenshot of the agent screen with the soundboard loaded:


You can also see what the admin interface for it looks like in our online demo: (6666 / 1234)
http://www.vicidial.org/vicidial_demo/a ... _test&DB=0