adapt or ratio don't work

[carletto80]

Hello to all,
I have installed the latest vicibox ( vicidial 2.12-561a and asterisk 11.22) . if I make a manual call everything works fine . if I make a ratio call or adapt call does not work . the CLI can not see anything . Thanks for your help

[carletto80]

ok ... I have adjusted . Now I have another problem . vicidial calls the list but when the customer responds , vicidial not switch the call to the operator . help please

[carletto80]

im using digium Pri TE410p

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Showing some asterisk CLI output would be useful.

[carletto80]

ok... i have install vicibox 7.0.3 express single server hp dl380 g5 2 x quadcore 12 gb ram( with .iso)
OpenSuSE Leap v.42.1 64-bit
Asterisk v.11.20.0-vici
DAHDI v.2.10.2
ViciDial SVN Trunk v.2.12-533a build 160106-1342
digium te410p pci (no sagoma)
No Extra Software After Installation
install te410p with manual by striker24x7.
softphone linphone .

[carletto80]

[williamconley]

Your image is low resolution. Better to post actual text in a [Code ] block so we can read it. Or post a high-enough resolution image to read it. One or the other.

You appear to be using AMD while complaining that your system does not pass calls to agents in autodial mode. This leads me to a couple conclusions:
* You are trying to run, but have not yet learned to walk. Turn off all the "cool stuff" until you get the "basic stuff" working
* You are not setting your server up according to the Vicidial Manager's Manual by starting at page one without skipping anything. You will likely spend three times as long getting your server operational (if not 10 times) because you are not familiar with Vicidial and are just stumbling around taking shots at it. So My advice: Start over. Use the Vicidial Manager's Manual. Start at Page One. Don't skip anything until everything you actually want to work ... actually works. If you find a feature you want, go back to where you left off and resume. Don't skip anything. IF you bump into a problem, bring the Page and Line number of the manual here and we'll try to walk you through whichever exercise you are in. Tell us what you expected to happen, what really happened, and share the details of the configuration you believe are pertinent. Oddly enough, a large percentage of users find that the manual will walk them through everything the need to get the basic autodialer "online".

[carletto80]

ok...
I removed AMD but vicidial not work anyway.

[williamconley]

As I said: You were playing with lots of "cool stuff" (undoubtedly) when you created this test. Start over and use the manual and see if it works the way it should.