Transfer error

[QSS]

Everytime we are transferring call to a certain destination ( D1 /D2)we can hear a prompt asking us to press a number (number varies in every call)once we press the number we will be ask to press the same number again and once we press it again line will disconnect.
Hope for your quick response.
thanks

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Your description is a bit vague ("a certain destination"? LOL: Is this a call to a 3rd party verification system? Or a transfer to a call center with closers for your leads? Is this a call menu at the destination asking for a button press or extension? Or does the call not leave your system and you're saying Vicidial is asking you for something?), but I'll take a shot at the answer: Agents should never push a button directly on their phones. The Send-DTMF field in the agent screen replaces this function. DTMF does not transmit well through the vicidial conference call, so you must use this field instead to transmit "button presses".

[danny arnold]

Is this a blind transfer? Do you use the local closer button?
If no, check consultative checkbox for agent transfer.