I have a rep who has had callbacks and obviously a call log generated throughout the day. Randomly she went to check her ACTIVE CALLBACKS and all of the NAMES are missing. Call info, etc are still there but no lead information.
Has anyone every experienced this? As of right now it is affecting 1 user. Possibly a DB hiccup? I have searched throughout the entire vici forums and cannot find anything of this nature....
Opensuse
1 DB
2 SIP server
VERSION: 2.12-497a
BUILD: 150717-1333
Callbacks and Call log mysteriously disappearing
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Callbacks and Call log mysteriously disappearing
by bondkmf » Fri Jul 29, 2016 1:38 pm
- bondkmf
- Posts: 25
- Joined: Mon Aug 10, 2015 2:55 pm
Re: Callbacks and Call log mysteriously disappearing
by williamconley » Sun Jul 31, 2016 11:20 pm
1) Thank you for including your Vicidial Version with Build. 
(You should consider adding at least your installer with version, it helps)
2) User settings can block prospect information. Compare this user's settings to the user settings of someone who does not have this problem.
(You should consider adding at least your installer with version, it helps)2) User settings can block prospect information. Compare this user's settings to the user settings of someone who does not have this problem.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
- williamconley
- Posts: 20258
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
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