report Wrong
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report Wrong
by rramdial » Mon Aug 08, 2016 2:57 pm
Hi i'm seeing all report showing AGENT TIME wrong, can you say whats causing that?
- rramdial
- Posts: 6
- Joined: Mon Apr 27, 2015 3:43 pm
Re: report Wrong
by mflorell » Mon Aug 08, 2016 8:20 pm
Not really, you aren't giving us enough information to help you.
admin.php version and build?
Installation method?
What does "wrong" mean exactly?
Which specific reports?
Over what time period?
What kind of campaign are you running?
Etc.....
admin.php version and build?
Installation method?
What does "wrong" mean exactly?
Which specific reports?
Over what time period?
What kind of campaign are you running?
Etc.....
- mflorell
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- Location: Florida
Re: report Wrong
by rramdial » Tue Aug 09, 2016 8:37 am
HI, i'm viewing the Agent Performance Detail and Team Performance Detail and the agent Hours are wrong, we are dialing 8hrs daily and the report showing 9 and 10 hrs per agent daily.
we are doing outbound calling.
VERSION: 2.8-408a
BUILD: 130711-2208
we are doing outbound calling.
VERSION: 2.8-408a
BUILD: 130711-2208
- rramdial
- Posts: 6
- Joined: Mon Apr 27, 2015 3:43 pm
Re: report Wrong
by mflorell » Tue Aug 09, 2016 10:43 am
We really don't support code that is over 3 years old, given that it has been altered dozens of times since then, and several of the calculations have changed since then. I would first suggest upgrading to the latest svn/trunk code and then see if the issue still exists.
- mflorell
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