Chatting and reocording

[bghayad]

Hello;

vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine

The chatting conversation is recorded? We can read it same as we can hear the recorded voice call?

Regards
Bilal

[bghayad]

Resolved.
I found where I can see the chatting that was between the customer and the agent.
Go to Report --> Admin Utilities --> Agent-Manager Chat Log --> Search for the required criteria and down you will find Show Chat. Click on it to see the chat conversation.

Thanks.
Regards
Bilal

[danny arnold]

For me recordings are very important. But sometimes there'll be some problems to manage and delete recordings. Does exist any way to bias automatic remove?

[mattyou1985]

viewtopic.php?f=4&t=25675

chek this link it hass all the info you need on the matter

[williamconley]

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=25675

chek this link it hass all the info you need on the matter

I think he's looking to delete the 'chat recording logs' which are not audio files. So this will likely be a sql statement which deletes entries from the 'vicidial_chat_log' or archives them.

since these entries are text-based, there is no pressing need to delete them. So I doubt there's a routine in place to do so.

[mflorell]

You are exactly right, there is no routine to delete them, and they are only text, but it would be pretty simple through SQL to delete them.