Real-Time Report issue.

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Real-Time Report issue.

Postby hansg » Mon Aug 08, 2016 10:56 am

When I look on my Real-Time Main Report I can see all the agents logged in.
Everything looks fine except for the MM:SS column. The wait/call/pause time stays at 00:00

This has only just occurred and was working perfectly before.

Scratch Install ViciDial
Cloud Server - Dual Core - 2GB DDR3 - 80GB SSD
VERSION: 2.12-555a
BUILD: 160508-1948
Dual Core - 4GB DDR3 - 80GB SSD
Vicibox 9
VERSION: 2.14-751a
BUILD: 200425-0949
SSL Installed
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Re: Real-Time Report issue.

Postby mattyou1985 » Wed Aug 10, 2016 10:13 am

ive ran in to this to meney time's its all down to your time and timezone settings if eney was changed it will lead to that error

so question is witch one is out

Image
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Re: Real-Time Report issue.

Postby mattyou1985 » Thu Aug 11, 2016 10:06 am

if time is rong this thred will help

viewtopic.php?f=7&t=8077
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Re: Real-Time Report issue.

Postby williamconley » Fri Sep 02, 2016 10:36 pm

hansg wrote:When I look on my Real-Time Main Report I can see all the agents logged in.
Everything looks fine except for the MM:SS column. The wait/call/pause time stays at 00:00

This has only just occurred and was working perfectly before.

Scratch Install ViciDial
Cloud Server - Dual Core - 2GB DDR3 - 80GB SSD
VERSION: 2.12-555a
BUILD: 160508-1948

When you say "scratch install", please include a link to your installation instructions (helps to bring those with similar problems together to get easier fixes).

Did you check for crashed tables?
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