Hi!
It looks like survey is using app playback so DTMF input isn't accepted before playback is finished.
I'm trying to do DTMF input on a survey before the message is finished playing - is this possible?
Vin.
Survey input before playback ends
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Survey input before playback ends
by Vince-0 » Fri Aug 19, 2016 8:39 am
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Re: Survey input before playback ends
by mflorell » Fri Aug 19, 2016 11:13 am
No, it's not using the dialplan at all. It's using AGI "stream_file" and listening for DTMF input. We set these up for clients almost every day and have no problems with being able to DTMF interrupt the initial survey prompt.
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Re: Survey input before playback ends
by Vince-0 » Fri Aug 19, 2016 11:15 am
Thanks Matt,
I'll investigate further.
I'll investigate further.
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Re: Survey input before playback ends
by ambiorixg12 » Fri Aug 19, 2016 11:31 pm
It could be DTMF issue check your sip.conf file the settings related to DTMF
dtmfmode = rfc2833 (default you can try other methods)
relaxdtmf=yes
dtmfmode = rfc2833 (default you can try other methods)
relaxdtmf=yes
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