disabling trunk short/fill

[muyousif]

Hi experts, I want to restrict agents calls to their respected telephony servers only, No call should be dialed from telephony server B for the agents logged on telephony server A and I am supposing this related to trunk short/fill. Any idea?

VERSION: 2.12-493a
BUILD: 150703-2105

One DB, One Web, 9 Telephony servers. Asterisk 1.8

[williamconley]

1) This is not "General Discussion", it's a support question. Moving to Support board accordingly.
2) Turn off Balance Dialing on the servers you do not want to dial on behalf of other dialers that run short on trunks.

Note: This will cause less dialing, as a server which runs out of trunks will now "just be short" without another server to fill in the gap.

[muyousif]

1. Thanks for guiding me.
2. I understand but I have allowed enough max trunks in server config. Like I know my telephony server A has 25 agents and my maximum dialing ratio is 2 so I allowed 50 max trunks in sever config, balance dialing is disabled on all servers but I still see IAX trunks are being used to dial calls across cluster.

[williamconley]

IAX is not used to dial out, it's used to transfer calls to available agents after the call has been answered. If you want to avoid crossover, you'll need a campaign for each server. The purpose of a "campaign" is to allow agents to share leads. If they are not to "share", you segregate them by campaign. If you don't want "sharing" across servers, you should not "campaign" across servers. Capisce?

[muyousif]

Thanks a lot. Capisce
Now one more thing I want to understand, what is dial level difference and how it is calculated. Thanks in advance.

[williamconley]

... what is dial level difference and how it is calculated. Thanks in advance.

I've never looked. But when you find out, let me know. LOL

We are presently developing RatioManager which is a more "human-like" approach. It uses the same values you use when you view the real time screen, then adjusts up or down every minute. The trick is: It does this constantly (every minute) and only makes minute adjustments. And it doesn't mind if you "adjust" randomly, it'll just take up where you left off.

So instead of Adapt settings which tend to slam to 1:1 dialing unless circumstances are perfect, RatioManager will slowly increase or decrease. Mostly: it will ONLY drop the ratio a little bit every minute and ONLY if there was another dropped call this minute.