Hi!
Is there an option to remove only FAST DIAL from the agent page?
I have agents originating multiple calls to the same number in a very short space of time using this, mostly multiple in a second.
I see MANUAL_DIALFAST entries in the agent stats page making calls multiple times a second like 20 times in a row.
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VERSION: 2.12-560a
BUILD: 160617-1427
agent call spam with MANUAL_DIALFAST
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agent call spam with MANUAL_DIALFAST
by Vince-0 » Tue Aug 30, 2016 6:22 am
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Re: agent call spam with MANUAL_DIALFAST
by mflorell » Tue Aug 30, 2016 3:15 pm
If you disable User Manual Dial ability, then both MANUAL DIAL and FAST DIAL will not appear on the agent screen. Other than that, there is no option to only remove FAST DIAL.
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Re: agent call spam with MANUAL_DIALFAST
by Vince-0 » Tue Aug 30, 2016 3:18 pm
Thanks Matt!
I investigate people problems..
I investigate people problems..
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