Dynamically Manipulating Outbound CID

[velocityvoice]

I am using Vicidial VERSION: 2.12-552a BUILD: 160429-0835

Is there a way to dynamically manipulate the outbound caller ID of agents when they log into a specific campaign? For example, if agent 1 logs into campaign A, their outbound caller ID would be one number. If they log out and log into campaign B, their outbound caller ID would be another number? I mean this in terms of them placing any outbound manual dial calls.

I'm trying to figure out the best way to set caller IDs based on what campaign agents are logged into and was hoping there was a better way than having to go set the outbound CID on every single agent depending on what campaign they are working for the day.

Thanks

[williamconley]

Please also try to always include your Installer With Version.

To be clear: You don't want to use the Campaign Caller ID? You want to use a different Caller ID for every agent on every campaign?

Because ... Ya lost me. LOL Why?

[velocityvoice]

I was confused maybe? I am pretty new to Vicidial.. I thought the campaign outbound CID only applied when it was dialing leads from lists, and when you placed manual outbound call, it uses the extension outbound CID. I am guessing I am wrong? Hopefully I am!

[williamconley]

I still don't see your Installer with Version. Tsk tsk tsk.

If the agent is dialing with the Vicidial Agent Screen (by pushing the "Manual Dial" link at the bottom of their screen) while logged in to a campaign:

Campaign Detail View => Manual Dial CID -This defines whether an agent making manual dial calls will have the campaign callerID settings used, or their agent phone callerID settings used. Default is CAMPAIGN. If the Use Custom CID campaign option is enabled or the list Campaign CID Override setting is used, this setting will be ignored.

BUT if you allow agents to dial directly from their phones (which is a no-no ...), there is no way for the Asterisk server to link the agent to a campaign. So it just uses their assigned callerid.

This is just one of many reasons you should never allow agents to dial outside the Vicidial Web Interface.

[velocityvoice]

I am actually not able to log into my system at this time, but I promise I'll set myself a signature with the required info you have asked me to provide for the future

Thank you so much for your answer, that is exactly the information I was looking for. Always a great help, thanks again William!

[williamconley]

This would also be a Really Good time to download the Vicidial Manager's Manual from EFLO.net and read the entire thing. Print it out, bind it, put a copy in the breakroom/bathroom/carpool ...

Free version is excellent, paid version is even better (by 200 pages and hi-res photos ...). Considering that it's likely to save you hours of hair-pulling and you got the software Free, it's a pretty good deal all the way around.

[velocityvoice]

I actually have the paid version of the managers manual, I'm just trying to figure out a cost effective way to print the thing out! Unfortunately I don't have a laser printer at home.

[williamconley]

Duplex printer at Staples?

Better yet: Don't print it out. Put it on an eReader and put that on a string in the bathroom. LOL