Leads marked as called and NEW

[tukak]

Hello,
I'm seeing quite lot of leads, which have status NEW and called_since_last_reset N. The modify_date is different from the entry_date, the user is VDAD, called_count is 1. The campaign is in adapt_average mode. Is there any explanation of this or does it suggest that there's some trouble in our system?

Thanks and regards
Lukas

[mflorell]

Those are usually invalid or impossible numbers, or were placed when there were no resources available to place them. Have you tried manually dialing any of them?

[tukak]

I tried few of them, they were ringing or someone picked up.

Which resources could that be? We should be quite unlimited on the ammount of outgoing IAX channels

[mflorell]

What kind of bandwidth are you using?

How many concurrent channels do you have at your peak?

[tukak]

We've got 4mbit line. There are 18 agents max on the system with the dial level 1.8 max as well

Are these the channels you're asking about? It's from the server performance :
Average/Peak channels in use for server: 64.3477 / 110

[mflorell]

What codec are you using for your outbound calls?

What is the loadavg on this server at peak?

[tukak]

Average/Peak load for server: 40.5190 / 179

Again from server performance report. But we have two systems setup (vicidial and mysql/apache servers) and I'm not sure which one is this measuring

The codec is g711 alaw

[tukak]

But I was thinking, what if I set lead recycling for NEW status? Could that cause this numbers to be called again?

[mflorell]

That load is WAY too high!

How many processors/cores are in this machine?

[tukak]

There're dual xeon processors, on both asterisk and VICIDIAL/mysql servers.

But I made some research recently and came to conclusion, that the load in this report is multiplied by 100 (in the Time On VDAD Campaign the System Load Average is almost all the time under 1), so I believed this load suggest 0.40 average, 1.79 top

Or am I wrong and it's really so high? That would be alarming.

[mflorell]

Oh, that's better, yes the server performance report does multiply it by 100.

[tukak]

Quite a relief

Anyway, how about the recycling of the new leads, in let's say 5 minutes? Can it break something?

[mflorell]

I'm not really sure, never tried it. Sounds like something you could try. with 5 minutes(300 seconds as the setting is in seconds) shouldn't cause any problems.

Try it and let us know how it works for you.

[tukak]

I've ended with simple "update vicidial_list set called_since_last_reset = 'N' where status = 'NEW' and called_since_last_reset = 'Y'" running hourly, it's system wide and seems to be working

Thanks for all the help