Hi all, first of all let apologize for my little knowledge about Asterisk and VICIdial, Trunks etc.
I am facing a problem with transferring calls from the logged in the VICIdial Agents (via 3 Way Call) to the Agents softphones who ARE NOT logged in the VICIdial. They just call manually.
What do i need to do? I mean i searched the internet and i found that i have to create a Trunk between them... but does a Trunk still needed when the servers are in the same LAN? Next i have to create an extension that everytime the logged in agent presses the 3 Way Call and D1 (for example "779") the phones of the agent who are not logged in rings. I mean i tried to setup a trunk on the first one and a carrier on the second one but when i press on the Asterisk CLI "sip show peers" i don't see the ip of each other.... and of course the call fails to transfer. Any idea how to do it?
PS: if you want i can send you the configuration on the 1st server and the configuration on the 2 server and also the dialplans.
Thanks in advance.