losing informations's customer

[Yassinelpdt]

Hello Matt and Vicidial Family,

I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!

please help me to fix that problem,
Best Regards,

Asterisk 1.4.39.1-vici
goautodial VERSION: 2.4-309a

[mflorell]

The version of Vicidial you are using is very old and has a lot of bugs in it. I would recommend upgrading to the newest version.

[Yassinelpdt]

Hi mflorell

first thnaks for reponse, i will upgrad the version later ,but can you tell how can i do to fix that probleme please ?

Best Regards,

[mflorell]

I would suggest upgrading, there have been hundreds of changes and hundreds of bug fixes in the last several years. This may be one that is already fixed.

[Yassinelpdt]

Ah ok, so i will do the upgrading now, thanks a lot mflorell

[JayZapata]

Hello everyone!

I am having the same challenges with what was mentioned below, please help. Thanks!: I am using VERSION: 2.12-496c

[quote="Yassinelpdt"]Hello Matt and Vicidial Family,

I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!

please help me to fix that problem,
Best Regards,