Hi I'm trying to build a custom web panel to display the dropped calls count and caller phone number, so my agents can see that information in real time. I was checking the vicidial table structure and I think that that informtion can be extracted from vicidial_closer_log table and the status for dropped calls are :
TIMEOT | Inbound Queue Timeout
AFTHRS | Inbound After Hours
DROP | Agent Not Available
NANQUE | Inbound No Agent No
I would like to know If I'm right or something else I'm missing, thanks in advance.
call dropp report
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call dropp report
by ambiorixg12 » Wed Oct 19, 2016 11:02 pm
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Re: call dropp report
by ambiorixg12 » Sat Oct 22, 2016 1:40 pm
Just wondering if you've any thoughts, suggestions or feedback..?
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