Is using the timeclock feature restricted to a single user?

[TwistedFister]

Vicibox 7.0.2 from .iso | Vicidial 2.12-557a Build 160517-1927 | Asterisk 11.21.2-vici | CLuster setup: 1 web 1 DB 5 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation

Using the timeclock feature here is what we encountered;

agent clocks in then logs in to campaign and at lunch logs out of campaign and clocks out. After lunch a DIFFERENT agent goes to that station and attempts to clock back in and it will not allow them to. No matter what is done (refreshing browser, clearing cache, not allowing saved password, uninstalling/reinstalling, and even a different browser)the previous user will repopulate the user login field when you try to login as a different user. In the reporting i noticed that the ip address of the comp that the agent used to login was listed. My question is that is timeclock bound to the ip that the agent clocked in on and if so is that adjustable or removable?

[williamconley]

1) Good job posting your specs

2) Never had anyone report this issue, or anything like it. Not in Vicidial anyway.

3) Did you try this on a different computer? Is this workstation "locked down" or is the user who manages this computer really tech savvy? (IE: Likes to push buttons and make special cool things happen?)

4) VERSION: 2.12-565a, BUILD: 160827-0917, which is a little old but not as old as yours works just fine in Firefox (just tested logging in/out one user and then another). Maybe you just need an upgrade. If you're lucky, it was a "quick bug" that got fixed.

[TwistedFister]

upgrade as in SVN trunk upgrade? if so what is that process like and where would i get it?

[williamconley]

instructions on the vicidial wiki

method:

Code: Select all

cd /usr/src/astguiclient/trunk
svn info (record this for posterity so you know what version it WAS)
svn up
svn info (record this, too)

then read the "UPGRADE" document in this folder

Note that /usr/src/astguiclient/trunk is just a storage location for source code. nothing in this folder is "live"