Drop rate on voice blast

[AlSam]

Vicibox 3.1.10 from .iso | VERSION: 2.4-357a BUILD: 120125-2107 | Asterisk 1.4.39.2-vici | CLuster setup: 1 web 1 DB 5 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation | Amfeltec PCIe timers

I am running an automated campaign using 50 remote agents with the following configuration.

Dial Method: RATIO
Auto Dial Level: 1
Available Only Tally: Y

There are always at least 10 agents ready yet I find calls waiting (never higher than 5) for an agent and the drop percentage keeps climbing. Any ideas on what might be causing this?

[mflorell]

What do you mean by "voice blast"?

[AlSam]

Call customer, play message, end call.

[mflorell]

Are you not using the Survey method for this? That's what it was built for.

[AlSam]

Hmmm...I don't need input from the people I am calling. Can I still run it as a survey campaign?

[mflorell]

Yes you can, and should. Just set the survey method to DROP.

[AlSam]

Help file states that the survey method defines the action after the customer opts-in. How can I force the opt-in since I do not want customer input?

[mflorell]

You don't have to worry about the opt-in. Set the Survey No-Response Action to DROP and the Wait Seconds to 1 and you are good to go.

Use the Test Call feature at the bottom of the Campaign Modify Detail page to place test calls.

[AlSam]

Options under Survey No-Response Action: OPTIN and OPTOUT. No Wait Seconds option. Any advice?

[AlSam]

Shows test calling disabled.

[AlSam]

Figured out the test calling part.

[AlSam]

Test calls result in a few seconds of silence then a strange noise (nothing like what is recorded in the audio file) and the call is hung up.
This is how I configured the survey for testing purposes.