Matured and nonmatured calls report

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Matured and nonmatured calls report

Postby siva.ssk7 » Sat Nov 12, 2016 1:52 am

Hi, Is it possible to take matured and non matured calls report
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Re: Matured and nonmatured calls report

Postby mflorell » Sat Nov 12, 2016 2:08 am

You are going to have to explain in more detail exactly what you are looking for.
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Re: Matured and nonmatured calls report

Postby siva.ssk7 » Sat Nov 12, 2016 2:30 am

I'm upload 1000 leads and dialing thru predictive mode and i need the report for matured calls and non matured calls like NA, N, Busy
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Re: Matured and nonmatured calls report

Postby mflorell » Sat Nov 12, 2016 7:16 am

What kind of report are you looking for exactly?
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Re: Matured and nonmatured calls report

Postby siva.ssk7 » Fri Nov 18, 2016 3:03 am

I'm asking if i'm dialing through preview mode i can able to select the disposition like spoken even it's RNR also. I need to pull out the report matured and non matured calls
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Re: Matured and nonmatured calls report

Postby mflorell » Fri Nov 18, 2016 6:18 am

Have you tried the Calls Export Report?
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Re: Matured and nonmatured calls report

Postby siva.ssk7 » Tue Nov 22, 2016 12:11 am

It will work with predictive mode only right.. If i'm doing preview dialing the disposition is in user end only. I can also dispose the call as spoken even the customer didn't pick the call
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