Hi,
Can we display inbound queue information for each agent in realtime_report.php ? Agents are part of different queues like Agent 1 to 3 need to select Queue1, Queue2 and Agent 4 to 6 needs to select Queue 3 & 4 during their login, now supervisor need to know which agent is login into which queue
VERSION: 2.12-541a BUILD: 160306-1053
Asterisk 1.8.23.0-vici, libpri-1.4.15 with DAHDI Version: 2.11
Dell R720 – No additional hardware.
inbound queue information
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inbound queue information
by ZeeTech » Thu Nov 17, 2016 5:45 am
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Re: inbound queue information
by mflorell » Thu Nov 17, 2016 6:40 am
That is what the plus sign "+" is for next to the agent name. Just click it and you can see what in-groups the agent has selected.
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Re: inbound queue information
by ZeeTech » Thu Nov 17, 2016 10:41 am
Working perfectly, thanks much!
Another quick question, we have multiple DIDs that route calls to same ingounp. Is there anyway to show DIDs is being called on live calls realtime_report.php report.
Thanks much!
Another quick question, we have multiple DIDs that route calls to same ingounp. Is there anyway to show DIDs is being called on live calls realtime_report.php report.
Thanks much!
- ZeeTech
- Posts: 72
- Joined: Sun Apr 04, 2010 5:45 am
Re: inbound queue information
by mflorell » Thu Nov 17, 2016 12:20 pm
There is not currently any way to see the origination DID of an inbound call in the Real-time report.
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