Matured and nonmatured calls report

[siva.ssk7]

Hi, Is it possible to take matured and non matured calls report

[mflorell]

You are going to have to explain in more detail exactly what you are looking for.

[siva.ssk7]

I'm upload 1000 leads and dialing thru predictive mode and i need the report for matured calls and non matured calls like NA, N, Busy

[mflorell]

What kind of report are you looking for exactly?

[siva.ssk7]

I'm asking if i'm dialing through preview mode i can able to select the disposition like spoken even it's RNR also. I need to pull out the report matured and non matured calls

[mflorell]

Have you tried the Calls Export Report?

[siva.ssk7]

It will work with predictive mode only right.. If i'm doing preview dialing the disposition is in user end only. I can also dispose the call as spoken even the customer didn't pick the call