Hi Vicidial,
Specification:
ViciBox 6.0.4.(iso) | Asterisk 1.8.32-3-vici | VERSION: 2.12-538a BUILD: 160122-1401 | Cluster Setup | Intel(R) Xeon(R) CPU E5-2680 V3 @ 2.5GHz | 16GB DDR4 RAM | 1TB (SAS) 10kRPM |No Digium/Sangoma Hardware | No Extra Software After Installation | Virtualized on XenServer
Question:
We have a problem that an agent is already ready to take a call but in the system, it finishes first playing the OnHold Prompt before it goes to an agent.
How could we direct that the call directly goes to an agent?
Thanks!
Finishes OnHold Prompt Before Going to Agent
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
3 posts
• Page 1 of 1
Finishes OnHold Prompt Before Going to Agent
by rbbumanlag » Wed Nov 23, 2016 12:37 am
- rbbumanlag
- Posts: 74
- Joined: Mon Sep 26, 2016 10:37 am
Re: Finishes OnHold Prompt Before Going to Agent
by mflorell » Wed Nov 23, 2016 7:20 am
Don't use an on-hold prompt. Put any audio you want waiting customers to hear in a Music on Hold context, which can be interrupted. On-hold prompts cannot be interrupted.
- mflorell
- Site Admin
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
Re: Finishes OnHold Prompt Before Going to Agent
by rbbumanlag » Wed Nov 23, 2016 11:50 pm
Noted. that fixed my problem. used MOH instead. THANKS!
- rbbumanlag
- Posts: 74
- Joined: Mon Sep 26, 2016 10:37 am
3 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 41 guests