Live calls disappearing

[ramindia]

Hi

agc 2.0.3
iam monitoring the calls in the reports

suddendly all agents live call disappears

select * from vicidial_live_agents;
Empty set (0.00 sec)

after some time i see one user

+---------------+------+----------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+----------+
| live_agent_id | user | server_ip | conf_exten | extension | status | lead_id | campaign_id | uniqueid | callerid | channel | random_id | last_call_time | last_update_time | last_call_finish | closer_campaigns | call_server_ip | user_level | comments |
+---------------+------+----------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+----------+
| 3450 | 1004 | XXXXX | 8600052 | SIP/1004 | PAUSED | 0 | 206 | 0.0000000 | | | 15592431 | 2007-06-29 01:23:23 | 2007-06-29 01:23:59 | 2007-06-29 01:23:23 | NULL | NULL | 1 | NULL |
+---------------+------+----------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+----------+


After some time no users at all, this happening almost today noticed 5 times

and i see the agents logged in start calling no issue that side.


Another problem i see at agent screen see Live call, then after 30-40second i hear the voice, when i call that number manually
using x-lite directly with out using agc. iam able to connect quick.

any suggestions

ram


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[mflorell]

Does this happen at the same time every day?

Have you checked the admin log viewer in the vicidial web folder to see if anyone is emergency logging out all agents?

[aster1]

check the mysql clearing script . It runs at 12 am by default .

[ramindia]

Hi

yes i have observered past 2 days now it happends ramdom time,

No one have that access admin to make that decision.


is there any place i can look the logs

ram

[mflorell]

AST_admin_log_display.php

[ramindia]

Hi

AST_admin_log_display.php

i will look in this file

Iam IST timing, as per one of moderator
found that there is one script run at 2am.

but we are dialing USA campaign. so its diffcult to run
some of the maintanance script

is this possible those script run starting the campaign.

what are the scripts in cron job i need to look.

ram

[gardo]

i recommend you install webmin on your server so you have a web based utility for system administration. you can check your cron jobs there and see what time the scripts are usually run.

[aster1]

Even we are dialing to USA in night shift and before the cron job used to logout everything . AST_reset_mysql_vars.pl does this . Run this script in /etc/rc.d/rc.local or in daytime using cron . Also check AST_DB_optimize.pl and run it on startup or daytime .. this script doesnt logout anyone though .

[ramindia]

Hi

thanks all

your recomendations taken in place
running the job when the server startup

ram