Agent performance details

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Agent performance details

Postby prajan57 » Tue Jan 03, 2017 12:53 am

Hi

I am new to this forum.

I am using Vicidial VERSION: 2.12-572a BUILD: 161102-1040 and ViciBox v.7.0.3-160505.
Asterisk version used Asterisk 11.23.1-vici

My issue was for example if i take agent performance report for 2nd jan 2017 on 2nd jan 2017 evening means it shows correct time column. then i shutdown the server and for the next day ie on 3rd jan 2017 morning i switch on the server and try to take agent performance report for 2nd jan 2017 means the time column show worng. how i cound over come this problem
prajan57
 
Posts: 1
Joined: Tue Jan 03, 2017 12:30 am

Re: Agent performance details

Postby mflorell » Tue Jan 03, 2017 6:21 am

There is a nightly process that runs to correct math errors in the agent log activity. That is why the numbers are different on the same day as compared to the next day. The next day numbers have been corrected.
mflorell
Site Admin
 
Posts: 18386
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 100 guests