Scheduled callback can be made from an expired list

[hylton]

Hi Support,

I have noticed that agents can still callback leads that are on an expired list. Is there anyway of forcing the agent to schedule a callback based on the expiration date of the list or not allowing the agent to dial a callback that is on an expired list?

VERSION: 2.12-568a
BUILD: 161021-1320

Thanks

Hylton

[mflorell]

That is not currently an option for agent-only callbacks. Although that might be a good option to add to the AST_DB_dead_cb_purge.pl script.