Can not hear provider's 'disconnected number' message

[Eugene]

Hello,

My users have a problem dialing disconnected/not existing phones manually. They complain that they do not hear provider's prompt regarding number being not in service. Unfortunately, my googling did not yield meaningful results. Hopefully, someone could help in investigating the problem, please. Some detail follow:

1) Please find my vicibox specs in signature to this post.
2) Mobile operators and PSTN E1 lines are connected to Cisco VOIP routers and Cisco CallManager
3) Vicibox and CCM are connected with SIP trunk
4) When one uses IP phone which is registered to CCM he can hear 'number not in service' message from respective provider
5) When one uses IP phone which is registered to vicibox he can not hear 'number not in service' message from respective provider. He hears rings until call is timed out.
6) Vicidial correctly catches ADC status when it dials the phones in question in autodial mode.

I'd like that those 'number not in service' could be heard by agents who dial manually.
Any ideas, please?

Thank you!
Gene

[mflorell]

Your SIP carrier may not be sending audio on non-Answered calls. I would suggest testing with a different carrier.

[Eugene]

Thank you for your hint!

I dug Asterisk early media wiki pages and managed to find a solution.
My recipe is to change dialplan dialing via carrier:

Before

Code: Select all

exten => _0XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0XXXXXXXXX,n,Dial(SIP/CiscoCallManager1/${EXTEN},,tTor)
exten => _0XXXXXXXXX,n,Hangup


After

Code: Select all

exten => _0XXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _0XXXXXXXXX,n,Progress()
exten => _0XXXXXXXXX,n,Dial(SIP/CiscoCallManager1/${EXTEN},,tTo)
exten => _0XXXXXXXXX,n,Hangup


Please note that 'r' option was removed from Dial command.

Regards,
Gene

[mflorell]

Good catch! Thanks for posting your solution!