Security issue to dial from agent desktop

[bghayad]

Hello;

vicibox 7.0.3, vicidial 2.12-558a, Build 160602-1450, asterisk 11.22.0-vici, Single Machine

I am sure it is security issue but I do not know what it could be.
When I need to dial using fast dial from the agent desktop, there is nothing is appearing at the Asterisk CLI console and the call is not going. But it is appearing in the real time report that agent in call and all the numbers are looking as there is a real outbound call.

The system is deployed in VMWare enviroment and the agents are login from there computers machine to the domain controller.
So the call is not going from the live environment.

From the other side: using the same configuration (I took backup from the asterisk database and restore it on my wmware at my laptop and I logged in also from my laptop "so the laptop is server and client"), the outbound call using fast dial is going and every thing is fine. So I am sure nothing related the configuration.
So at the test environment, the manual outbound call using fast dial is going fine.

What the security problem at the production environment that caused this problem? Could be a policy at the agent computer or could be a network network issue?
Note: I am able to place normal outside call from the IP Phone or softphone.

Appreciate the kindly help.
Regards
Bilal

[williamconley]

> dial using fast dial from the agent desktop
= Vague ...

Please post the real-world button for button method of dialing along with the campaign dial-prefix settings (all of them). Also post the carrier diaplan entry that should match these dial prefix settings. Finally: an example record's "dial code" and "phone number" (change the last seven digits to 9s to avoid posting a real client phone number).

[bghayad]

Please note that the agents are login to the windows computers through windows domain contoller.
Also please note that nothing appear at the Asterisk Console when placing the manual outbound call.
I used the link FAST DIAL which is beside the link MANUAL DIAL.
The Phone that I dialed is 71113391 and the DialCode 9.
I used the campaign name "Generic" and the dial-prefix setting as following:
Dial Prefix 9
Manual Dial Prefix 9

The carrier dial plan is:

exten => _333ZX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _333ZX.,2,Dial(SIP/${EXTEN:3}@bbl_out,,tTo)
exten => _333ZX.,3,Hangup

exten => _90ZXXXXXX,1,Set(CALLERID(num)=01747576)
exten => _90ZXXXXXX,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _90ZXXXXXX,3,Dial(SIP/${EXTEN}@bbl_out,,tTo)
exten => _90ZXXXXXX,4,Hangup

exten => _9ZXXXXXXX,1,Set(CALLERID(num)=01747576)
exten => _9ZXXXXXXX,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _9ZXXXXXXX,3,Dial(SIP/${EXTEN}@bbl_out,,tTo)
exten => _9ZXXXXXXX,4,Hangup

exten => _918XXXXX,1,Set(CALLERID(num)=01747576)
exten => _918XXXXX,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _918XXXXX,3,Dial(SIP/${EXTEN}@bbl_out,,tTo)
exten => _918XXXXX,4,Hangup

Regards
Bilal

[bghayad]

Any help?
Anything related to the ActiveX should be enabled on the domain controller?
Regards
Bilal

[williamconley]

It would appear you have two different systems. One dials and one does not. What is the difference between these two systems?

If they are different versions of Vicidial, the DB has to be altered. If they are different versions of the installer, they may also have different versions of Asterisk. Please verify that the settings under admin->servers for the server are correct in the non-working system. If any changes are made in these settings it may be necessary to both perform a reset of all the possible configuration generators (listed in the admin->servers entry for each server) and a reboot to ensure that the running scripts have the proper values.

[bghayad]

No problem related to Active X, all my problem is related to my dialplan settings which was sending wrong pattern to the sip trunk if the call was placed from the agent desktop, so the asterisk was not getting any response from the sip trunk. At the agent desktop, I was not get any response which look like the call was not sending -
Once I corrected the dialplan and the sip trunk got a right pattern and responded back properly, every thing is becoming fine.

Regards
Bilal