Hi all,
In general, what can be the cause of overlapping of calls? When a my agent is on a live call, another call join.
Look at the load average of my system, nothing seems to be high
overlapping of calls
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overlapping of calls
by davide.filippi » Mon Jan 30, 2017 10:01 am
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
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Re: overlapping of calls
by mflorell » Mon Jan 30, 2017 10:10 am
Usually that is caused by an overloaded system, using a virtual system, or network problems.
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Re: overlapping of calls
by Vince-0 » Mon Jan 30, 2017 11:11 am
Or agents have logged in with the same extension numbers.
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Re: overlapping of calls
by davide.filippi » Tue Jan 31, 2017 9:38 am
Vince-0 wrote:Or agents have logged in with the same extension numbers.
No, agents have logged right.
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
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