1 minute call wait time

[pyke]

Good day

I just want to ask why is it sometimes the call have to wait 1 minute before the call come in for the outbound
And colored blue in the realtime monitor. Is there anyway to adjust it?
Its like the vicidial is has cooldown time... Is it?

If it has a cooldown time how am i going to adjust it?

Thanks for the help

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) The entire Vicidial system is built around the controls in the Campaign. It also relies on System Settings and Server Settings (and pretty much everything else). Have you read the Vicidial Manager's Manual? Virtually every setting in the system is about keeping those agents on the phone and/or avoiding dropping calls.

4) A Vicidial Professional (Such as one from The Vicidial Group or where I work at PoundTeam) could look at your system and give you some hints.

5) We offer a training session that's fairly inexpensive if you schedule it more than 10 days in advance.

6) You could post some of your campaign settings after reading the manual.