How can I restart the lead, without resetting the status?

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How can I restart the lead, without resetting the status?

Postby toxi » Tue Feb 07, 2017 5:05 pm

Hi.
How can I restart the lead, without resetting the status to vicidial ring up all the numbers in the list to the end?
toxi
 
Posts: 12
Joined: Mon Feb 06, 2017 7:21 am
Location: UA, Zhitomir

Re: How can I restart the lead, without resetting the status

Postby Chuckferd » Thu Feb 09, 2017 2:28 pm

It's not very clear what you are trying to do, but make sure the status one of the acceptable status' to dial again.

"Add A Dial Status to Call: Dial Status -This is where you set the statuses that you are wanting to dial on within the lists that are active for the campaign below. To add another status to dial, select it from the drop-down list and click ADD. To remove one of the dial statuses, click on the REMOVE link next to the status you want to remove. "
Chuckferd
 
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Joined: Mon Jan 30, 2017 11:30 am

Re: How can I restart the lead, without resetting the status

Postby toxi » Thu Feb 09, 2017 3:57 pm

Perhaps incorrectly written question.
I need the system to ring up all the numbers to the finish despite the status, except for some statuses (eg DNC and some others).
toxi
 
Posts: 12
Joined: Mon Feb 06, 2017 7:21 am
Location: UA, Zhitomir

Re: How can I restart the lead, without resetting the status

Postby Chuckferd » Fri Feb 10, 2017 1:06 pm

Did you try the above suggestion?
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Posts: 12
Joined: Mon Jan 30, 2017 11:30 am

Re: How can I restart the lead, without resetting the status

Postby toxi » Sat Feb 11, 2017 6:31 am

Tried. It's not what you want
toxi
 
Posts: 12
Joined: Mon Feb 06, 2017 7:21 am
Location: UA, Zhitomir


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