Predictive Dial Not working

[AlexR]

Hello Matt, everyone...


Im using:

Code: Select all

Asterisk 1.2.19
libpri-1.2.4
zaptel-1.2.18
Astguiclient 2.0.4b0.5

And i have some weird problem... only manual dialing works. For some strange reason predictive just won't start dialing. I have leads on the hopper... i have agents logged, the time range is ok... but it just won't dial. Are there some new gotchas in this version I should be aware of...?

What logs should i look for into this??

Also i've been getting a the "Unable to forward frame to Local_______" messages. I've read somewhere this only happens in manual mode, but i cannot get the "other" mode working.

Greetings!


Alejandro

PS: Matt did you receive my manager manual in spanish? I've sent it to the email you asked for.

[enjay]

Is this a single server or multiple servers? Confirm that NTP is synced between multiple servers. Make sure your dialplan has a 9 assuming that is the dial prefix in your campaign setup.

-Art

[AlexR]

Thanks for the reply Enjay... it is just one server, and im positive i have the 9 set up.

I doubt it has anything to do with the dialplan, as I've said manual calls are working just fine. Im really not sure what i am doing wrong, I've installed successfully VICIDIAL a couple of times, but this one(MINE ) just won't work.

Have you used the astguiclient i mention here?


Thanks,


Alejandro

[enjay]

No I have not used the version you speak of. is ASTVDauto running in screen -x ?

[Polis_ttt]

have you checked you screen -r to se if everything is runnig? Have you checked you database, so that you don't got a lot of rows in vicidial_autocalls? I previerse version this whas the most common problem. Do asterisk-cli or agiout post something that got with this error to do?

[aster1]

Post asterisk cli after a agent logs in auto-dial mode and clicks "Resume"

Also are you sure you haven'y install asterisk-perl from cpan ? You need version 0.08 for vicidial to work . Make sure you have 0.08 installed and not 0.09

[AlexR]

Hello everyone thanks for your answers

This is what i get in the CLI after an agent logs into the campaign and clicks resume as requested:

Code: Select all

    -- Executing MeetMe("SIP/1138-009eb3b0", "8600051") in new stack
  == Parsing '/etc/asterisk/meetme.conf': Found
    -- Created MeetMe conference 1023 for conference '8600051'
    -- Playing 'conf-onlyperson' (language 'en')
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing AGI("Local/950279832203@default-6e49,2", "agi://127.0.0.1:4577/                                             call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/950279832203@default-6e49,2", "Zap/g1/79832203||tTo                                             ") in new stack
    -- Requested transfer capability: 0x00 - SPEECH
    -- Called g1/79832203
    -- Zap/1-1 is proceeding passing it to Local/950279832203@default-6e49,2
    -- Zap/1-1 is ringing
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing AGI("Local/950279833445@default-ec48,2", "agi://127.0.0.1:4577/                                             call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/950279833445@default-ec48,2", "Zap/g1/79833445||tTo                                             ") in new stack
    -- Requested transfer capability: 0x00 - SPEECH
    -- Called g1/79833445
    -- Zap/2-1 is proceeding passing it to Local/950279833445@default-ec48,2
    -- Channel 0/2, span 1 got hangup request
    -- Zap/2-1 is circuit-busy
    -- Hungup 'Zap/2-1'
  == Everyone is busy/congested at this time (1:0/1/0)
    -- Executing Hangup("Local/950279833445@default-ec48,2", "") in new stack
  == Spawn extension (default, 950279833445, 3) exited non-zero on 'Local/950279                                             833445@default-ec48,2'
    -- Executing DeadAGI("Local/950279833445@default-ec48,2", "agi://127.0.0.1:4                                             577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/950279833445@default-ec48,2", "agi://127.0.0.1:4                                             577/VD_hangup--HVcauses--PRI-----NODEBUG-----27-----CONGESTION----------)") in n                                             ew stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----                                             27-----CONGESTION----------) completed, returning 0
Jul 14 12:48:18 WARNING[25658]: channel.c:780 channel_find_locked: Avoided initi                                             al deadlock for '0x9535f0', 9 retries!
  == Manager 'sendcron' logged off from 127.0.0.1
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing AGI("Local/950279833759@default-6198,2", "agi://127.0.0.1:4577/                                             call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing Dial("Local/950279833759@default-6198,2", "Zap/g1/79833759||tTo                                             ") in new stack
    -- Requested transfer capability: 0x00 - SPEECH
    -- Called g1/79833759
    -- Zap/2-1 is proceeding passing it to Local/950279833759@default-6198,2
    -- Zap/2-1 is ringing
    -- Zap/1-1 answered Local/950279832203@default-6e49,2
       > Channel Local/950279832203@default-6e49,1 was answered.
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Executing AGI("Local/950279832203@default-6e49,1", "agi://127.0.0.1:4577/                                             call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing AGI("Local/950279832203@default-6e49,1", "agi-VDADtransfer.agi|                                             8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
  == Spawn extension (default, 950279832203, 2) exited non-zero on 'Local/950279                                             832203@default-6e49,2'
    -- Executing DeadAGI("Local/950279832203@default-6e49,2", "agi://127.0.0.1:4                                             577/call_log") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing DeadAGI("Local/950279832203@default-6e49,2", "agi://127.0.0.1:4                                             577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----0)") in ne                                             w stack
    -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----                                             16-----ANSWER-----23-----0) completed, returning 0
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
    -- AGI Script agi-VDADtransfer.agi completed, returning 0
    -- Executing MeetMe("Zap/1-1", "8600051") in new stack

Any Ideas on this?


Thank you,


Alejandro

[ramindia]

Hi

i have some hint for you

== Everyone is busy/congested at this time (1:0/1/0)

check the dialplan, how your PSTN or SIP accepts the call.

is the manual dial mode working ?
did u tried with softphone or try to call out with out using AGC ?

ram