vicidial.org

by **AlexR** » Thu Jul 05, 2007 2:46 pm

Hello Matt, everyone...

Im using:

Code: Select all: Asterisk 1.2.19 libpri-1.2.4 zaptel-1.2.18 Astguiclient 2.0.4b0.5

And i have some weird problem... only manual dialing works. For some strange reason predictive just won't start dialing. I have leads on the hopper... i have agents logged, the time range is ok... but it just won't dial. Are there some new gotchas in this version I should be aware of...?

What logs should i look for into this??

Also i've been getting a the "Unable to forward frame to Local_______" messages. I've read somewhere this only happens in manual mode, but i cannot get the "other" mode working.

Greetings!

Alejandro

PS: Matt did you receive my manager manual in spanish? I've sent it to the email you asked for.

by **enjay** » Thu Jul 05, 2007 5:22 pm

Is this a single server or multiple servers? Confirm that NTP is synced between multiple servers. Make sure your dialplan has a 9 assuming that is the dial prefix in your campaign setup.

-Art

by **AlexR** » Thu Jul 05, 2007 5:31 pm

Thanks for the reply Enjay... it is just one server, and im positive i have the 9 set up.

I doubt it has anything to do with the dialplan, as I've said manual calls are working just fine. Im really not sure what i am doing wrong, I've installed successfully VICIDIAL a couple of times, but this one(MINE

) just won't work.

Have you used the astguiclient i mention here?

Thanks,

Alejandro

by **enjay** » Thu Jul 05, 2007 5:41 pm

No I have not used the version you speak of. is ASTVDauto running in screen -x ?

by **Polis_ttt** » Sat Jul 07, 2007 1:16 pm

have you checked you screen -r to se if everything is runnig? Have you checked you database, so that you don't got a lot of rows in vicidial_autocalls? I previerse version this whas the most common problem. Do asterisk-cli or agiout post something that got with this error to do?

by **aster1** » Sat Jul 07, 2007 7:46 pm

Post asterisk cli after a agent logs in auto-dial mode and clicks "Resume"

Also are you sure you haven'y install asterisk-perl from cpan ? You need version 0.08 for vicidial to work . Make sure you have 0.08 installed and not 0.09

by **AlexR** » Sat Jul 14, 2007 1:52 pm

Hello everyone thanks for your answers

This is what i get in the CLI after an agent logs into the campaign and clicks resume as requested:

Code: Select all: -- Executing MeetMe("SIP/1138-009eb3b0", "8600051") in new stack == Parsing '/etc/asterisk/meetme.conf': Found -- Created MeetMe conference 1023 for conference '8600051' -- Playing 'conf-onlyperson' (language 'en') == Manager 'sendcron' logged off from 127.0.0.1 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Manager 'sendcron' logged off from 127.0.0.1 == Manager 'sendcron' logged off from 127.0.0.1 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/950279832203@default-6e49,2", "agi://127.0.0.1:4577/ call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/950279832203@default-6e49,2", "Zap/g1/79832203||tTo ") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/79832203 -- Zap/1-1 is proceeding passing it to Local/950279832203@default-6e49,2 -- Zap/1-1 is ringing == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/950279833445@default-ec48,2", "agi://127.0.0.1:4577/ call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/950279833445@default-ec48,2", "Zap/g1/79833445||tTo ") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/79833445 -- Zap/2-1 is proceeding passing it to Local/950279833445@default-ec48,2 -- Channel 0/2, span 1 got hangup request -- Zap/2-1 is circuit-busy -- Hungup 'Zap/2-1' == Everyone is busy/congested at this time (1:0/1/0) -- Executing Hangup("Local/950279833445@default-ec48,2", "") in new stack == Spawn extension (default, 950279833445, 3) exited non-zero on 'Local/950279 833445@default-ec48,2' -- Executing DeadAGI("Local/950279833445@default-ec48,2", "agi://127.0.0.1:4 577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/950279833445@default-ec48,2", "agi://127.0.0.1:4 577/VD_hangup--HVcauses--PRI-----NODEBUG-----27-----CONGESTION----------)") in n ew stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG----- 27-----CONGESTION----------) completed, returning 0 Jul 14 12:48:18 WARNING[25658]: channel.c:780 channel_find_locked: Avoided initi al deadlock for '0x9535f0', 9 retries! == Manager 'sendcron' logged off from 127.0.0.1 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/950279833759@default-6198,2", "agi://127.0.0.1:4577/ call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/950279833759@default-6198,2", "Zap/g1/79833759||tTo ") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/79833759 -- Zap/2-1 is proceeding passing it to Local/950279833759@default-6198,2 -- Zap/2-1 is ringing -- Zap/1-1 answered Local/950279832203@default-6e49,2 > Channel Local/950279832203@default-6e49,1 was answered. == Manager 'sendcron' logged off from 127.0.0.1 -- Executing AGI("Local/950279832203@default-6e49,1", "agi://127.0.0.1:4577/ call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Local/950279832203@default-6e49,1", "agi-VDADtransfer.agi| 8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi == Spawn extension (default, 950279832203, 2) exited non-zero on 'Local/950279 832203@default-6e49,2' -- Executing DeadAGI("Local/950279832203@default-6e49,2", "agi://127.0.0.1:4 577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/950279832203@default-6e49,2", "agi://127.0.0.1:4 577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----0)") in ne w stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG----- 16-----ANSWER-----23-----0) completed, returning 0 -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing MeetMe("Zap/1-1", "8600051") in new stack

Any Ideas on this?

Thank you,

Alejandro

by **ramindia** » Sat Jul 14, 2007 3:15 pm

Hi

i have some hint for you

== Everyone is busy/congested at this time (1:0/1/0)

check the dialplan, how your PSTN or SIP accepts the call.

is the manual dial mode working ?
did u tried with softphone or try to call out with out using AGC ?

ram

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Predictive Dial Not working

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