[Solved] Inbound Call Lead Search Ignore List

[khuff]

So I have a conundrum I'm trying to solve. We have a campaign that generally takes only inbound calls. We load the leads into multiple list so when a call in the agents have all the lead info. All the calls come in on separate ingroups as well as unique DIDs. We are now wanting to do a little outbound dialing on these leads. But the deal is we only want to do it with certain leads, under specific circumstances. So my thought was to add the lead into a new list and have the campaign only outbound dial that list. However I’m constrained on the data I can post back over so only part of the lead info get’s put into the list. Not a big issue since the outbound agents are capable of doing a lead search to find the full lead info.

However the problem is any lead that is loaded into this list is pulled up when an inbound call from one of those numbers comes in. Is there anyway to exclude a list from the lead search for inbound calls so that it will pull up the full lead info on inbound calls but I can still use the separate list to outbound dial?

[mflorell]

That is not currently a feature, although I'm sure something like that could be added.

[khuff]

Bummer. What purpose does the In-Group List ID setting serve on the DID page? The help says:

Code: Select all

If IN_GROUP is selected as the DID Route, then this is the List ID that leads may be searched through and that leads will be inserted into if necessary.

Was hoping to use that.

[mflorell]

That will only search that one list_id for matching phone numbers. You need to use the CIDLOOKUPRL method for that to work.

[khuff]

That may work then. I'll have to update a couple hundred DID's but it should make it so when a call comes in it looks for the lead in that DID's list, and not the campaign as a whole. I'll give it a try tonight.

[khuff]

Using the In-Group List ID did work. Thanks for explaination.