Force dial in preview mode

[santhuarnold]

Hi,

Is there any way to make dial out lead forcefully without using dial next number in "Preview Mode"?
Means timed out preview dial..

Thanks

[williamconley]

Nope. Not within Vicidial. The agent API could do it, of course.

However: You should really just be using autodial. You seem to have the right idea, but appear apprehensive about "just doing it".

Agents do not need to "preprocess" the client information, as a rule. They can read the client record immediately upon the client saying "hello" ... and your script can pop up showing the agent precisely what to say while include key components of the client record if/where necessary (that's what scripting is for, and why it can include client data "in-line" in the script).

That being said: an agent api scripting system would be possible. It could even become an add-on for Vicidial (cuz you're probably not the first room to balk at "just switch to autodial", LOL).

PS: Good job posting your system specs.

[santhuarnold]

Hey William,
Thank for your replay.. i will try with agent API...

[puneet_143]

Hi Santhuarnold,

Any success for the force dial in preview mode through agent api. We also looking for the same feature( Timed Preview) but not getting success.

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Goautodial - VERSION: 2.4-309a -BUILD: 110430-1642

[williamconley]

Hi Santhuarnold,

Any success for the force dial in preview mode through agent api. We also looking for the same feature( Timed Preview) but not getting success.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Goautodial - VERSION: 2.4-309a -BUILD: 110430-1642

Do note that your version of Vicidial is several years old. There have been many improvements since then. While you are using Vicidial after installing with a goautodial installer, you can still upgrade. You'll lose the goautodial pretty/broken interface, but you will get a lot of new features.

If you're not sure, there are several options: You can upgrade the goautodial version and get a more recent version of Vicidial. Or you can upgrade to the latest version of Vicidial and get All the new toys. Or you can even install a fake/virtual Vicidial from the Vicibox .iso in Virtualbox or VMware or vSphere so you can have a look at whether it has the functions you need. You can also look at the present api functionality here if you just want to check it out as text before going any farther:

http://www.vicidial.org/docs/NON-AGENT_API.txt

[williamconley]

Hi Santhuarnold,

Any success for the force dial in preview mode through agent api. We also looking for the same feature( Timed Preview) but not getting success.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Goautodial - VERSION: 2.4-309a -BUILD: 110430-1642

Do note that your version of Vicidial is several years old. There have been many improvements since then. While you are using Vicidial after installing with a goautodial installer, you can still upgrade. You'll lose the goautodial pretty/broken interface, but you will get a lot of new features.

If you're not sure, there are several options: You can upgrade the goautodial version and get a more recent version of Vicidial. Or you can upgrade to the latest version of Vicidial and get All the new toys. Or you can even install a fake/virtual Vicidial from the Vicibox .iso in Virtualbox or VMware or vSphere so you can have a look at whether it has the functions you need. You can also look at the present api functionality here if you just want to check it out as text before going any farther:

http://www.vicidial.org/docs/NON-AGENT_API.txt

http://www.vicidial.org/docs/AGENT_API.txt

http://www.vicidial.org/docs

[santhuarnold]

Thanks to VICIDIAL its released in Vicidial 2.13 RC 1.