How to Install VPN Server on the Goautodial

[vkjalan]

Hi,
I have installed goautodial CE 2.0 Final ISO with no additional software's and also read the managers manual. Ok here is a scenario I have a server sitting behind a firewall and a private network with no direct access to the machine through the internet. I need to setup a VPN to access the dialer from outside the network as i need to connect the agents from home.

Please suggest me a solution also any detailed page explaining how exactly to do this.

Your kind help will be highly appreciated.

[williamconley]

If you have shut off all access to this server from the internet, this server cannot help with VPN. You'll have to use some other server or your router or allow access to this server from the internet and forget "VPN" (a virtual private network is not required to access the server from remote locations).

[vkjalan]

There is internet connection to It. But its on a private network through a gateway connected to the internet. I hope i am being able to explain.

I want VPN in order to connect my agents on to the dialer for them to dial from home. If i dont VPN the server how is it possible for the agents to loggin in to the server.

Please explain.

[williamconley]

since this is not actually related to goautodial or vicibox .. i responded on the other post.

[gzpxyj]

There is internet connection to It. But its on a private network through a gateway connected to the internet. I hope i am being able to explain.

I want VPN in order to connect my agents on to the dialer for them to dial from home. If i dont VPN the server how is it possible for the agents to loggin in to the server.

Please explain.

My solution is to have two interface cards and a fixed public ip address. One interface card associated with fixed public IP address so agents from home can access and another interface card associated with internal local net. No VPN needed from this setup.
For VPN, you need a vpn server running in your local net and public facing so outside can reach your vpn server. google it and you could find all information to setup a vpn server/host.

[jameshouston135]

yeah it is not actually related to goautodial or vicibox. You Need a remote access through VPN and yeah i am totally agree with @ gzpxyj that you need to google it and you could find all information to setup a vpn server/host.

[jenniferhudson]

How about if connect through remote access? did it work? or you can search information on Google easily.

[williamconley]

If you have a vpn router or other method to "remote in", the only requirement is a rock-solid connection. No dropped packets from the web browser to the Vicidial server for Vicidial to operate properly, and of course sound quality will also depend on the quality of the connections.

Many call centers user VPN tunnels to connect their agents to the Vicidial cluster location.

[Alex_911]

Realy, connect through the remote access

[Xevo]

If you have a vpn router or other method to "remote in", the only requirement is a rock-solid connection. No dropped packets from the web browser to the Vicidial server for Vicidial to operate properly, and of course sound quality will also depend on the quality of the connections.

Many call centers user VPN tunnels to connect their agents to the Vicidial cluster location.

Agreed! the super solid connection is the only requirement left once you have VPN router. Even now setting up a good VPN for the router is not the easy choice. Do your research first and then choose from the speedy VPN providers only as you need good speed for setting up a vpn router.

[williamconley]

Realy, connect through the remote access

Really: Do NOT use VPN unless you have a good reason. Vicidial with IPTables whitelisting reduces packet hops, maintains security, and removes complex breakable configuration options.

Vicidial is not a generic website. It has very special requirements.

And don't let anyone tell you VPN is perfect. We've had (very large) clients get their VPN hacked. Hint: Both sides of the VPN tunnel STILL must be secure, just like a direct connection with iptables security. And you no longer have a 3rd party vendor (VPN) whose intentions you have to determine and whose invoice you have to pay.