Hi!
I have an inbound campaign when I receive a call sometimes I need to transfer this call to another site but when I do the call the callerID showed to other site is our number I wanna show like callerID the customer phone not our number.
How can I do to show the customer phone when I transfer the call ?
Thks!
Customer Phone like caller ID
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Customer Phone like caller ID
by macaruchi » Tue Apr 11, 2017 11:19 am
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ViciBox 11 | Version:2.14b | SVN Version: 3764| DB Schema Version:1697| BUILD: 230927-0857 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
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Re: Customer Phone like caller ID
by mflorell » Tue Apr 11, 2017 12:30 pm
First, you need to make sure your carrier allows you to send out unfiltered callerID numbers.
Then, you can use campaign setting "3-Way Call Outbound CallerID" to CUSTOMER.
When you want to transfer, you will have to do it as a 3-way call and Leave 3-Way for it to work.
Then, you can use campaign setting "3-Way Call Outbound CallerID" to CUSTOMER.
When you want to transfer, you will have to do it as a 3-way call and Leave 3-Way for it to work.
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