New Leads Creation (Not Showing or load in any Campaign)

[darkwin]

Hi Support,

OpenSUSE
ViciBox v.7.0.4-170113
Asterisk 11.25.1-vici
SERVER CLUSTER
1. Database Server
2. Archive Server
3. Web Server
4. Telephony Server
DELL Server Intel(R) Xeon(R) CPU E5506 @ 2.13GHz with 8 cores
16GB memory

Actually it was suddenly happens that when creating a new leads and point it to a certain campaign, the newly created leads from the List was not showing in certain campaign but when checking from database the leads was their.

Regards,
Dark

[williamconley]

You obviously tried your best to provide information about your installation. You get credit for that.

But you missed the single most important bit: The Vicidial Version With Build. Bottom left corner of most admin screens. Please always remember to post that as the absolute minimum.

Moving along: You likely loaded them into the wrong list. The list id is a field that can be included when uploading leads. But if you provide a number in that field (or leave it blank!) leads can end up in a nonexistent list. Thus they are inaccessible until you add that list (a list with that numeric list id).

I highly recommend ALWAYS using the "override list id" option when loading leads.

Next up: You did not actually specify HOW you created/loaded these leads. If you are doing this directly in the DB, you should stop and use the lead uploader (Load Leads under the Lists menu). It manages the leads in ways you probably don't want to learn about today. Get the system online first.

Welcome to the Party.

[darkwin]

Thanks willian its my fault I did not turn on the lead setting in admin. Thank you.....