Hi all
it is possible with vicidial VERSION: 2.8-403a BUILD: 130510-1350 start a "comfort noise" in outbound campaigns for calls that waiting for an agent?
Comfort noise
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Comfort noise
by davide.filippi » Sat Apr 15, 2017 8:44 am
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
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Re: Comfort noise
by mflorell » Sat Apr 15, 2017 8:59 am
Nope, If you want to use some kind of audio on-hold then you should drop the outbound call to an in-group.
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Re: Comfort noise
by davide.filippi » Sat Apr 22, 2017 9:05 am
In group you mean that I need agent available in inbound? Can I set an automatic voice and when an outbound agent is available transfer the call to this agent?
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
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Re: Comfort noise
by davide.filippi » Mon Apr 24, 2017 12:55 pm
Solved this task.
I've set "allow inbound and blended" = yes and created a new inblound group. At 2 seconds the call in wait is transfered to the inbound group (same agents) and the customer can hear a message.
I've set "allow inbound and blended" = yes and created a new inblound group. At 2 seconds the call in wait is transfered to the inbound group (same agents) and the customer can hear a message.
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
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Re: Comfort noise
by davide.filippi » Tue Apr 25, 2017 4:24 pm
I need your help please.
I pass the call to the inbund group but the moh start after 7 seconds.
Italian privacy rules requires a background sound of "talking people" during "Drop Call Seconds".
Customers must understand that the call is from a call center during "Drop Call Seconds".
I pass the call to the inbund group but the moh start after 7 seconds.
Italian privacy rules requires a background sound of "talking people" during "Drop Call Seconds".
Customers must understand that the call is from a call center during "Drop Call Seconds".
ViciBox.x86_64-4.0.1.iso from dvd | Vicidial VERSION: 2.8-403aBUILD: 130510-1350 | SVN Version: 1983 | Cluster: 4 web+dialer (2 Dell Poweredge 1950 - 1 Dell Poweredge 2950; 1 Dell Poweredge R610); 1 db on Dell Poweredge R710 | no extra hw/sw
- davide.filippi
- Posts: 85
- Joined: Thu Nov 10, 2016 8:45 am
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