Inbound Specific Disposition Codes

[adymeblack]

Is there a way i can set up a specific Dispo set depending on what inbound number a call came in on?

I currently have 3 Outbound campaigns. We are going to be moving them into a more blended campaign. We would like to have specific dispos set up on the inbound calls and the standard dispo set on the outbound calls.

Is this possible?

[mflorell]

You can set up Status Groups for in-groups, but not for specific numbers that calls came in on. Although, if you have a separate in-group for each number, then that would be possible.

[adymeblack]

So if an agent in a blended campaign would see say the standard dispo set on an outbound call, but on an inbound call they would see the dispo set for the ingroup?

If so, then i may have been over-thinking it from the start.

[mflorell]

That is correct, if you have selected a Status Group for those in-groups.

[adymeblack]

Wunderbar!